11/21/2023 0 Comments Diner dash![]() We can improve service for customers, or patients, when we can plan for the right number of seats at the right table size ahead of time. ![]() In each case there is not appropriate capacity available when it’s needed. This sounds a whole lot like an ED waiting area and triage queue where the Triage RN is trying to determine a patient’s acuity, and may bed a patient that has been in the department for less time, or bed a patient in a space not suited for that patient’s care. Also, customers waiting less time may get seated more quickly, making other customers angry and causing the player of Diner Dash to lose points. A mismatch in party size to available tables causes a lack of space for incoming customers. Match capacity to demandįlo has a restaurant full of “2 tops”, “3 tops”, and “4 tops”, or the number of seats at a table, and she matches arriving customer party size to table size. In fact, I could easily say that playing Diner Dash can teach anyone the general principles of flow important to efficient patient care. After countless hours playing Diner Dash, I realized that the skills needed to succeed at the game are the same skills my hospital clients need to improve patient flow and plan future space. As she earns enough points to advance to the next level, the game’s pace picks up: more customers arrive, and more skill is required to keep these customers happy.ĭiner Dash is a successful example of gamification to teach not-particularly-interesting-but-necessary life lessons, in this case time management tools. If she succeeds at making her first few customers happy with good service and brings in more business, she can upgrade the décor and make a go of her new enterprise.įlo earns points for good service. The basic premise of Diner Dash is that Flo, the proprietress, acquires a run-down diner after leaving the rat race of the business world. One game in particular, Diner Dash, has taught me some valuable lessons about optimizing emergency department throughput. Since that time I have spent entirely too much time playing them. ![]() Like most people, within hours of purchasing my first iPhone, I discovered game apps. ![]()
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